Serif Reviews

Was a cheap option years ago. Today it's just expensive with a ton of bugs and clunky usability. Even using it semi professionally is just a pain. I am sorry for the money I invested in the company and the products.
I'll stick to the Adobe Cloud in the future.

Was a cheap option years ago. Today it's just expensive with a ton of bugs and clunky usability. Even using it semi professionally is just a pain. I am sorry for the money I invested in the company and the products.
I'll stick to the Adobe Cloud in the future.

I have used Affinity (Serif) software for a number of years now and have found its scope beyond my capabilities at times, however I have thoroughly enjoyed wrestling with it and have ultimately found it to be so rewarding. In short, it's a great suite of software!

Consequently, I was disappointed and worried when my purchase of the Affinity V2 Universal Licence didn't result in my being able to install the new application. That was three days ago.

I have read some rather upsetting reviews regarding this matter. However, I for one am going to stick with Affinity ( I can still use V1), and will wait until the matter is resolved. I have no idea what the problem is, but would rather Serif/Affinity devoted all their efforts to resolving the matter than replying to me.

I hope and trust from past experience my faith in the company will be rewrded with a resolution of the problem.

Sincerely,

Peter Sharp

I have used Affinity (Serif) software for a number of years now and have found its scope beyond my capabilities at times, however I have thoroughly enjoyed wrestling with it and have ultimately found it to be so rewarding. In short, it's a great suite of software!

Consequently, I was disappointed and worried when my purchase of the Affinity V2 Universal Licence didn't result in my being able to install the new application. That was three days ago.

I have read some rather upsetting reviews regarding this matter. However, I for one am going to stick with Affinity ( I can still use V1), and will wait until the matter is resolved. I have no idea what the problem is, but would rather Serif/Affinity devoted all their efforts to resolving the matter than replying to me.

I hope and trust from past experience my faith in the company will be rewrded with a resolution of the problem.

Sincerely,

Peter Sharp

So, on the 10th of Nov. 2022 we bought the Affinity bundle, and it delivered nothing to us. We wrote several emails to support, asked questions on their YouTube channel, and they greeted us with stupid, braindead answers. They did not even answer some mails. How can they make an offer for the new bundle but cannot deliver? Those people are morons in actions. So we bought the Adobe bundle instead. It was available IMMEDIATELY. Yes, Adobe is more expensive, but it remains the cherry on the top. Adobe never disappoint and offer so much more. Bye-bye Affinity!

So, on the 10th of Nov. 2022 we bought the Affinity bundle, and it delivered nothing to us. We wrote several emails to support, asked questions on their YouTube channel, and they greeted us with stupid, braindead answers. They did not even answer some mails. How can they make an offer for the new bundle but cannot deliver? Those people are morons in actions. So we bought the Adobe bundle instead. It was available IMMEDIATELY. Yes, Adobe is more expensive, but it remains the cherry on the top. Adobe never disappoint and offer so much more. Bye-bye Affinity!

I just purchased Photo and Designer in September, and without warning, in early November they released a version 2. I came from Adobe Cloud on their promise of pay only once, but in less than 2 months of barely using it, the software I bough will never be updated again. Meaning if Apple breaks it with an OS update I'm left with nothing.

I paid a total of SGD147.42, not even managing to use both of the coupons they sent me after my trial finished. Now they want $119.96 to upgrade after what they call a "big" discount. This big discount only rewards newcomers, somehow I'm punished for being early 2 months.

On social media people were saying that people who bought within 90 days were getting a free upgrade. I wrote them and was given instead a 20% off coupon. This is off the discounted price, not the original price, so it's just a further reduction of $24. So I'm still looking at $95.96 for continued support.

Serif fails to grasp that there is a huge shortcoming with their software: it’s not the industry standard. Already I have to grapple with still needing to work with and share files in Adobe formats. Given this experience, I’m not giving a cent more to them and returning to Adobe.

My response to Serif's response: Still missing my point. I purchased your software precisely to avoid repaying. Your "generous" discounts do nothing for me, since you raised the prices anyway, and I'm asked to pay 65% more after less than 2 months. Of course you have to make money, don't insult my intelligence. I happily gave you money, duh! But is your upgrade policy fair? It should be free updates for all customers who purchased v1 in the last 3 months. You were collecting money for v1 while secretly plotting the release of v2. My problem is now my software is no longer supported and can stop working at any time. You're penalising customers who forked out money just a short few months earlier.

Poor customer service from Head Office, contact by email and social media ignored, workbook for Affinity Photo does not correspond with the software, so is useless. Issues with signing in to account on more than one occassion in the past. I thought Affinity would be a less expensive alternative to Lightroom and Photoshop but for beginners, even they are easier to learn than Affinity. I contacted Serif HQ by email and didn't even receive an apology for the lousy service received since I signed up with them. Only received a very dismissive and unhelpful response from them, they clearly don't care about their customers or sadly, their own reputation. They're only interested in taking your money.

Poor customer service from Head Office, contact by email and social media ignored, workbook for Affinity Photo does not correspond with the software, so is useless. Issues with signing in to account on more than one occassion in the past. I thought Affinity would be a less expensive alternative to Lightroom and Photoshop but for beginners, even they are easier to learn than Affinity. I contacted Serif HQ by email and didn't even receive an apology for the lousy service received since I signed up with them. Only received a very dismissive and unhelpful response from them, they clearly don't care about their customers or sadly, their own reputation. They're only interested in taking your money.

The company refuses to give me a refund even though I barely used the software and have no need of it. Not even a partial refund. Very unfortunate. Poor customer service.

The company refuses to give me a refund even though I barely used the software and have no need of it. Not even a partial refund. Very unfortunate. Poor customer service.

I've been using Serif software for almost as long as I've had the Internet. I was a bit upset when they discontinued their website design program, and wasn't sure how I would take to the new graphic design and publishing programmes, but I love them!

Compared to other companies, their software is more affordable and very powerful. I'm still learning, but have no complaints so far.

I've been using Serif software for almost as long as I've had the Internet. I was a bit upset when they discontinued their website design program, and wasn't sure how I would take to the new graphic design and publishing programmes, but I love them!

Compared to other companies, their software is more affordable and very powerful. I'm still learning, but have no complaints so far.

Like so many others, I came to Affinity after becoming disillusioned with Adobe's subscription pricing. I might have come for the value, but I have stayed for the software. It is fabulous — a real joy to use.

I use all three apps — Photo, Designer, and Publisher. I have Photo and Designer on both my Mac and iPad, and can't wait until the long-promised Publisher iPad version comes out.

All the apps can be interlinked to share functionality. They have a common interface so once you've learned to use one, you are a long way towards using them all.

Functionally, they do everything I need and more. I would say I am an enthusiastic amateur rather than a professional user, but I do push the programs beyond just simple functionality. They are all highly performant. So much so that I was even able to use them satisfactorily on an ageing 11-year-old laptop when my main machine was unavailable for a month. I have not found anything I did in Adobe's equivalents that I cannot do in the Affinity apps.

The support team are also very helpful. There's an active user forum, and having posted there a few times I've received good support from the developers, who even went to the trouble of analysing my files and diagnosing a problem. It turned out to be a bug and within a couple of days they had fixed it and made a beta available publicly. I never got that kind of support from Adobe.

To bring it back round to where I started, you get all of this performance, functionality and support for a very reasonable one-off price. I almost feel guilty for not giving them more money when they come out with major new features!

Highly recommended.

Photo app started off great, but since version 9 plus, and I include 10, plus updates, the thing keeps crashing and taking down my edits. The Beta works ok.
I've been on the forum, with others complaining about the same thing, but all we're getting is denial of the problem, and a blag about hardware acceleration. Even had the nerve to ask me to get crash reports, like this dysfunctional wreck of an app hadn't taken up enough of my time, already, I've literally paid them to waste my time and effort.
Luckily it's a one-off payment, and quite likely to stay that way - I can get free apps that do a better job.
Hi, thanks for the reply but I've been on the forum with lots of others complaining and the only resolution offered was the BETA version which is constantly being updated. Lots of people are complaining, and I have the same problem on two devices, one an expensive latest model 16G Ram laptop just a few months old.
It worked before version nine, that should give you enough clues to just get the update right.
The BETA only works on one device, now, and it isn't the brand new ASUS zenbook I brought less than a year ago.